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Return To ShopInformation prior to the contractual procedure
This website www.kimuceramica.com is the property of ANA MARIA ALBA FORT with ID 46323426T and fiscal address in AV DE LA XIRUCA 18. E-17853 TORTELLÀ (GIRONA) SPAIN.
The General Contracting Conditions regulate the distance-selling relationship between ANA MARIA ALBA FORT and the user or client, in accordance with the legal spanish stipulations, in particular Law 7/1998, of 13 April, on General Contracting Conditions, Law 3/2014, of 27 March amending the revised text of the General Law for the Defence of Consumers and Users, the regulations in force and applicable to Personal Data Protection, Law 7/1996 of 15 January on the Regulation of Retail Trade, and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce.
ANA MARIA ALBA FORT reserves the right to make the modifications it deems appropriate, without prior notice, of the General Conditions. Said modifications may be made, through its websites, by any legally admissible means and shall be binding for as long as they are published on the website and until they are validly modified by subsequent ones. Nevertheless, ANA MARIA ALBA FORT reserves the right to apply, in certain cases, Particular Conditions of Contracting in preference to these General Conditions when considers it appropriate, announcing them in due time and form.
The purpose of the website is the sale of ceramic jewellery products.
The duration of the contract will be linked to the delivery of the product without detriment to the right of cancellation.
As a user or customer you expressly declare to know, understand and accept the conditions of use and these general conditions of contract. In the same way, you declare to be of legal age and to have the legal acting capacity necessary for accessing to the websites of ANA MARIA ALBA FORT and contracting by means of the same ones legal capacities.
To purchase our products, you can go to the corresponding section of our online store.
At the end of the purchase process, the client will receive a confirmation by e-mail. It is essential that during the purchase process the user indicates a valid email. If within 24 hours from the completion of the order user does not receive confirmation, please contact ANA MARIA ALBA FORT on the customer service telephone +34972687717 or via email [email protected].
All the contents of the website are in Spanish, Catalan and English. The customer, upon receiving the product at the delivery address provided, will receive an invoice or a copy of the order.
Sales and duration
In the case of a product on sale, the sale price and the validity of the offer shall always be indicated together with its essential characteristics.
In compliance with current regulations, ANA MARIA ALBA FORT offers information on all items on sale, their characteristics and prices. However, ANA MARIA ALBA FORT reserves the right to withdraw, replace or change the products offered through its website by simply changing its content. In this way, the products offered at any time by the website will be subject to the General Contracting Conditions in force in each case. Likewise, the company will have the faculty to stop offering, without previous notice and in any moment, the access to the mentioned products.
Essential characteristics of the products
The products offered in our online store, incorporate a photograph and the essential characteristics of it, this is the information obtained from the manufacturer. The color of the product, observable in the photograph is not binding. The colour is identified in the characteristics.
Warranties
All products offered on the website come with the legal guarantee of the provider. ANA MARIA ALBA FORT has an after-sales service, while the guarantee is in force, the client may use it by contacting the company of ANA MARIA ALBA FORT, the after-sales service, by e-mail to [email protected] or to the points established by the supplier itself. In case of doubt, please contact the customer service telephone number +34972687717 or by e-mail [email protected].
Price
All products indicate the selling price in Euros and include Value Added Tax (VAT).
If any other tax is applicable, this would be indicated (IGIC or IPSI).
Delivery and transport costs
ANA MARIA ALBA FORT informs that the company makes shipments to the iberian peninsula. For all other destinations, please contact us by telephone on +34972687717 or by e-mail [email protected].
ANA MARIA ALBA FORT informs that for the shipment to the iberian peninsula you will be charged 5€ in concept of expenses and shipment. For the rest of destinations please contact us at the customer service telephone +34972687717 or by email [email protected].
For each order the user will see the exact amount to pay after having completed the shipping data, always before you make effective your purchase. Being able to modify in any case, the content of the order.
The time of delivery to iberian peninsula will be between 48/72 h For other destinations please contact us at customer service telephone +34972687717 or by email [email protected].
ANA MARIA ALBA FORT informs that the order will be delivered to you by the company Correos.
Methods of payment and order execution
The client will be able to pay the amount of his order opting for any of the following forms. During the purchase process you must indicate your choice:
– VISA or MASTERCARD credit card
All operations involving the transmission of personal or bank data are carried out using a secure environment, a server based on standard security technology SSL (Secure Sockets Layer). All the information you transmit to us travels encrypted through the network.
Likewise, your credit card details are entered directly on the bank’s website, in the TPV (Bank’s Point of Sale Terminal) and are not entered or registered on any ANA MARIA ALBA FORT server.
When paying with a VISA or MASTERCARD you will always be asked for the following data: the card number, the expiry date, and a Validation Code that coincides with the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, thus offering more guarantees about the security of the transaction.
This form of payment is only valid on the web.
When the amount of a purchase has been fraudulently or unduly charged using the number of a payment card, the holder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and re-credit entries in the accounts of the supplier and the cardholder will be made as soon as possible.
However, if the purchase had actually been made by the cardholder and the demand for refund was not a consequence of having exercised the right of cancellation or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, the cardholder will be obliged to ANA MARIA ALBA FORT to compensate for the damages caused as a consequence of said cancellation.
– Bank Transfer
When you select the bank transfer you will receive, together with the confirmation of your order, an e-mail with the bank details of ANA MARIA ALBA FORT.
It is very important when making the transfer to indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the date of confirmation of the order to validate it.
If you wish, you can send us the transfer receipt by e-mail at [email protected]. But in any case, the order will not be considered effective until our administration department has bank confirmation of the transfer.
We remind you that the payment must be made in euros and that all possible exchange and bank commissions are your responsibility.
In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer you always inform your bank to take charge of the commissions at origin, so those bank commissions and expenses corresponding to your bank. If this is not the case, ANA MARIA ALBA FORT could paralyse the sending of your order as it does not receive the full amount of it.
Possible exchange and bank commissions are the responsibility of the client.
Right of cancellation, returns and claims
The buyer will have a period of fourteen calendar days to cancel, from the day the customer receives the product, without penalty and without giving reasons.
The exercise of the right of withdrawal must be done by notification via telephone communication to +34972687717, addressing an email to [email protected] , sending a letter to our postal address AV DE LA XIRUCA 18. E-17853 TORTELLÀ (GIRONA) SPAIN, or through the cancellation form.
According to what is established in article 103 of spanish Law 3/2014, of 27 March, which modifies the revised text of the General Law for the Defence of Consumers and Users, all the supplies of services or goods made according to consumer specifications or clearly personalised, or which, due to their nature, cannot be returned or can deteriorate or expire quickly, are exempt from withdrawal.
The refund
The customer must return or deliver the product directly to ANA MARIA ALBA FORT, to the address AV DE LA XIRUCA 18. E-17853 TORTELLÀ (GIRONA) SPAIN, without any undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right of cancellation from the contract is formalised. The cancellation deadline will be over if the client returns the product before the end of the period.
The customer shall bear the costs of returning the product.
In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Please ensure that the package is properly protected and sealed in order to avoid transport problems. Once received, we will check its condition. As soon as we check that the item(s), possible components, accessories, promotional gifts and documentation are complete and in perfect condition, we will proceed to refund the money paid.
Reimbursement of payment
Reimbursement of amounts received by the customer shall be made using the same means of payment used by the customer, unless otherwise provided.
ANA MARIA ALBA FORT may withhold the refund until it has received the product, reason for cancellation, or until the customer provides proof of return of the same, depending on which condition is met first.
In case of unjustified delay on the part of ANA MARIA ALBA FORT, on the return of the sums paid, the client may claim double the sums paid, without prejudice to the right to be compensated for the damages suffered in those that exceed this amount.
Return of a defective product
In the event that the product is not in good condition and the causes attributable to it are not the result of the customer, the customer shall have the right to return the product, informing ANA MARIA ALBA FORT of the reason for return through any of the means provided in these contract conditions, and at no cost to the customer. This return by reason of defects or poor condition of the product will not be considered a right of withdrawal.
ANA MARIA ALBA FORT undertakes to assume the cost of the return and to refund the product for a new one in accordance with conditions accepted at the time of the sale.
If the client wishes to present a claim, the establishment of ANA MARIA ALBA FORT is located at AV DE LA XIRUCA 18. E-17853 TORTELLÀ (GIRONA) SPAIN or via email [email protected].
Jurisdiction
Likewise, ANA MARIA ALBA FORT reserves the right to bring any civil or criminal action it deems appropriate for the improper use of its website and its contents or for non-compliance with these conditions.
The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory. Should any controversy arise, the parties may submit their conflicts to arbitration or go to ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this respect. ANA MARIA ALBA FORT is based in Figueras, S
Ⓒ Kimu
